⁠Refund Policy

At HarGun’z, we strive to ensure that every woman feels confident, comfortable, and beautiful in our exclusive range of ready-made suits. Each piece is crafted with care, quality, and precision—reflecting our commitment to fashion excellence and customer satisfaction. However, we understand that sometimes things don’t go as planned. This Refund Policy explains the conditions and process under which refunds may be issued.

Overview

We aim to provide a smooth and transparent shopping experience. Refunds are applicable only under specific conditions and are processed in accordance with our quality standards and business guidelines.

Refunds may be offered only when:

The product is returned and approved by our quality inspection team.
The item received is damaged, defective, or incorrect.
The product is out of stock and no suitable replacement is available.

Eligibility for Refund

A refund may be approved if all the following conditions are met:

The product is unused, unworn, and unwashed.
Original tags and packaging are intact.
The refund request is raised within 7 days of receiving the order.
The customer has followed our official Return or Replacement process (refer to our Return Policy).

Non-Eligible for Refund

Refunds will not be processed for:

Products purchased during sales, discounts, or promotional offers.
Customized, altered, or made-to-measure suits.
Items showing signs of wear, damage, or improper handling.

Refund Request Process

To initiate a refund request, please follow these steps:

Contact our Customer Care Team at hargunz.india@gmail.com or within the eligible timeframe. +91-9034041779
Share your Order ID, reason for the refund, and supporting images or videos (if applicable).
Our team will review your request and confirm eligibility.
Once approved, you will receive an email confirmation, and the refund will be processed as outlined below.

Product Inspection & Approval

All returned items undergo a thorough quality inspection upon receipt at our facility. Refunds are issued only after the product successfully passes inspection.
If the product fails inspection (for example, due to visible wear, missing tags, or damage), the refund will not be processed, and the item may be returned to the customer.

Refund Timeline

For approved refunds, we will credit the refundable amount to the original source account within 5–7 business days.

Please note:

Refund timelines may vary slightly depending on your bank or payment gateway.
For Cash-on-Delivery (COD) orders, refunds may be issued via bank transfer or store credit, subject to verification.
Shipping and handling charges (if any) are non-refundable.

Refund Methods

Refunds are processed using the original payment method wherever possible:

Credit/Debit Card: Credited to the same card used during purchase.
Net Banking / UPI: Credited to the same bank account.
Cash on Delivery (COD): Refunded via bank transfer or store credit after account verification

Partial Refunds

Partial refunds may be granted in select cases, such as:

A damaged or defective item in a multiple-item order.
Approved price adjustments due to verified product issues.

Order Cancellations & Refunds

Orders can be canceled within 24 hours of placement, provided they have not been dispatched.
If canceled after dispatch, the standard return process will apply once the product is delivered.
Approved cancellation refunds will be processed within 5–7 business days from confirmation

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Provide clear images or videos of the product and packaging.
Upon verification, we will arrange a replacement or issue a full refund at no additional cost.

Non-Refundable Scenarios

Refunds will not be granted in cases where:

The product is damaged due to misuse or negligence.
Items are returned without prior approval.
Refund requests are made after the allowed return period.
Products are purchased under final sale or clearance categories.

Our Commitment

At HarGun’z, customer satisfaction is our top priority. Every refund request is handled with fairness, transparency, and care. We appreciate your understanding that refund approvals depend on product condition, verification, and compliance with our return timelines.